041 – Adventures in Customer Service

If you want to know what Phil Dunphy, roller derby, and dental work have in common, listen to the show this week.

Customer service seems to be a dying art in our increasingly digitally connected, yet personally disconnected world.  Kevin and Karen talk about some recent customer service experiences they’ve had to illustrate why excellent customer service is one of the single most important ingredients to a successful real estate transaction.

Kevin tells the story behind these photos, and Karen talks about how a service provider who had built up years of trust with her destroys it in an instant.

Oh, and if after listening to this episode, you want to join us at the Houston Roller Derby, we’ll be going in May and wearing red!


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